Most appointments are pre-booked. Book online through our handy-dandy booking system which also shows what times are available or give us a call at 604-974-9293 and we can help you through this process. If you’re looking for a last minute booking check out our booking system or give us a call and we’ll see what we can do.
NOTE: 95% of bookings are completed online, and due to our building’s set up and security, the front door is never unlocked and opened. You will need to buzz the SmartyPantz hotline on the outside of the building and provide the secret code we give you to get in.
That might be okay….but I have to ask my mom first. Send us an email at firstname.lastname@example.org with your preferred date, time, room, and group size and we’ll see what we can do.
Well, you probably wouldn’t believe it if we explained it to you. In short; it’s a security deposit in case someone from your group breaks something in one of our rooms.
We all know giving is better than receiving so we’ve made the process easy to give the gift of SmartyPantz. Click the red Book Your Adventure button in the top right corner, at the first page you arrive at, click the ‘Shop Online’ tab at the top, then directly under this tab click on ‘Printable Gift Certificates’, choose ‘Service’ and then any of the adventures in the drop down that represent the number of plays you want to give. Even if you choose say the Doomed Submarine for 5, the group of 5 can play any room. The reset is pretty straight forward.
Yes, we’ll throw you a party!! Nah, just kidding….. But we will give you a free play for your special day as long as you have 4 paid guests along with you. When booking for a birthday, book for one less person and make a note in the booking that a birthday person will be an additional person within the group. You must present ID and your Bday must be within 7 days of your play and only 1 birthday can be claimed per 5 people. Happy Birthday from SmartyPantz!!
Well we don’t like to blow our horn too loud…….on second thought we like to turn up the volume to MAX and give’r. Puzzles and riddles are based on logic with a reason behind everything. More than just a bunch of padlocks. This is full immersion into the story and setting, a very unique experience in the whole Escape Room genre. We also have Hosts (real, live actors) who greet you to begin your experience and guide you through the entire process. This is unique in the industry.
As our fearless leader would say……it’s always more fun in a group. We’ve taken his lead on this. Doomed Sub along with Spies & Lies can be booked with a minimum of three. Thirst For Murder and Morning Never Comes require a minimum of four and the Dream’scape a minimum of eight. The rooms have been designed for a group effort and as a small group, the likelihood of achieving success and maximizing fun is diminished…..and remember we’re all about having fun.
Now if you insist on being a small group, we can’t hold a room for you but call us and if we have a vacancy you can come and play.
No worries, we have an imprint of your credit card we’ll just go buy a new one on you. Just kidding….kind of. All our props and rooms are carefully designed and built to withstand the rigours of day to day use. If it truly is an accident we will assess the situation and make a decision that is fair. If you’re just being silly you’ll have to pay. We have cameras in all the rooms for everyone’s safety so we’ll just review the video to see what really happened.
You sure can, if your just walking by and have the urge to play…..buzz the SmartyPantz hotline and we’ll see what we can do. The walk up secret code is ‘I Love Snow’.
Phone us we’d love to help you book appointments after 11:45pm. Our f$#@n software does not allow for this, we’ve talked at length with about 20 customer service reps at no-name booking software co. to no avail.
Forget it…….just kidding, but it will cost you…….we’ll see what we can do. We’ve built and tested our rooms to provide varying levels of difficulty. If you truly need a hint….get on your two way radio and we will give you one….but it will be just that…..a hint, not the answer to the next puzzle. And if you need a second hint? Well, we’ll give you that too. But that’s it, that’s all.
You’ll have to come and see for yourself and once your hair is done, you’ll probably want to send an Instagram of your new doo to your friends……..they won’t believe it!
Didn’t your mom tell you it’s rude to be late? If you’re late you will miss out on some interesting and helpful info, but that was your choice, you still get to play. However, your allotted time will be reduced by however late you are. Try being 10 minutes early or better yet come really early and play with our huge assortment of extremely cool games, brain teasers and other retro, analog stuff. We wanted to have an old Atari system but RU1 is committed to good old fashion fun without a screen.
Bananas, marbles, pokemon tokens or Canadian Tire money would be a good try, but RU1 being the astute primate wanted to make it easy……so we accept Visa & MasterCard through our online booking system along with debt and cold hard cash in person. We also require a security deposit credit card to be kept on file until after your adventure is completed. All rooms are booked online in advance, if you have someone joining your group they can pay upon arrival.
All of our rooms are pre-booked, unfortunately we don’t ‘hold’ rooms as it wouldn’t be fair to others especially if you don’t show up. Some options: call us and we can process your payment over the phone, if your group is larger than 4 you can be an ‘add on’ and pay when you arrive. Your friends can pay and you pay them.
For you today, the price is $25 + tax per person per 45min in the room. Any other time it’s $75/hr…..just kidding, our regular price is $25 per person per 45min, all tolled it ends up being just over an hour by the time we brief you, you play and then a de-brief. Order today and we’ll throw in a complimentary tour of our lounge space and unlimited use of all our amazing bathroom facilities.
If you let us know by email or phone more than 24hrs from your scheduled adventure start time, we will refund for any individual(s) not attending or your full booking if required….we would take this personally. If you let us know inside 24hrs from your scheduled adventure start time we will provide a gift certificate for the individual(s) not attending or your full booking if required….we would not take this personally as we will see you sometime soon. Also, all refunds that go below the room’s minimum booking size are as a gift certificate.
Not to worry, there isn’t some sort of trap door portal into the Star Wars trash compactor, you get to live another day…….For some of the rooms we may give the option to walk you through the balance of the puzzles and riddles….but we make that decision on a daily basis. You might want to try the same room again or try another room.
Woah now cowboy, you can still play, but you need a parent or guardian to sign your waiver first! If your parents aren’t coming with you, make sure you print it off at home and bring it with you! Check out our waiver here. Children under 15 need to be accompanied by an adult.
Yes, we like kids, especially if they are well behaved. With our variety of rooms, we’re happy to accommodate families with younger kids…..we’ve even had some babies have a good time in our rooms! You should know that all of our rooms have been designed for the average adult to solve so you’ll want to tackle the easier rooms. Recommendations: kids who scare easily should look at Spies & Lies or kids who don’t could try their hand at Morning Never Comes. Also, anyone under 15 must be accompanied by an adult and anyone under 19 must have their waiver signed by a parent or guardian!
Some of our rooms are a little scary…….or depending on how easily you scare….a lot scary!! We have some pretty cool props and other fun stuff built into the rooms…..but remember this is all about having fun, if you scare easy, check out some of our not-so-scary rooms, we have a good variety to appeal to a wide audience. Call us if you’re not sure and we’ll give you the low down on what room you’ll have the most fun in.
Find the door handle, turn it and open the door and let one of our hosts know the situation. You could also use the handy dandy two way radio in the room and someone will come to the rescue. They will direct you to the lounge to wait for your intrepid team of puzzle solvers. You can indulge in some brain twisters in a well lit comfortable environment…..hey, you can even work on your hairdo in our funky lounge chairs.
We harken back to the pre-laptop days and, most of all, mobile phones. We don’t want you to be distracted by Googling this or adding that or taking a picture of this….you won’t have time because you’ll be too busy searching the far reaches of your own personal hard drive located between your ears. And save your bic for the next Def Leppard concert.
We’ll lock up all your valuables in our in-room storage compartments.
Some rooms may involve reaching or ducking and potentially crawling, but not all group members would need to be able to do these activities, just the most fit or bravest. And don’t worry, there isn’t any climbing, jumping, swimming from sharks or generally taking furniture apart. Reading will be involved in most rooms so bring your spectacles if required. If you forget them, ask the host about some loaner reading glasses….there may even be loaner deodorant if you forgot…it gets a little tight in the rooms you know. Sorry but we just got rid of all our loaner toothbrushes.
Knowledge of String Theory, Spinozim and Paleolinguistics will greatly aid………..whaaaat?? Forget that stuff. Logic, creativity, team work and abstract thinking are the ingredients that will help you solve the puzzles and riddles. Having said all of that, being able to read music may be helpful and don’t worry……no big math puzzles. We want you and your group to ‘win’ and get to the end, but not without some challenges along the way.
Hey…….we’re all about having a good time and what you do is your business. But….and there’s always a butt….. if you arrive and we can see you’ve had a little too much we will ask you to leave without a refund. If you refuse, we will unleash the beast from The Basement, it’s your choice. So indulge, but keep it real!
We rate success by people having FUN…..and in that category we’re batting a 1000. If your question is what is the success rate of people completing our rooms…….well, our rooms have a wide range of difficulty levels from 8% success rate to 50%. Check out the room descriptions on our website to get an idea!
Like you got a flat tire on your bike or you’re going to pee your pantz? No really……if there was any sort of emergency on premise, like a power outage or fire, the entry door into all rooms will ALWAYS remain unlocked, unlike some other venues who unsafely lock you in a room. All our locations are built to city code including fire safety equipment and emergency lighting to aid in evacuating people from the space in an orderly manner.
NOTE: Once you leave the room, for any reason, the game is over for you. There is no re-entry so make sure your bladder has 45 minutes left on the meter.
Our rooms are all accessible but we are located on the second floor that is only reached by stairs.
Guests are allowed to leave the rooms at any point during gameplay, but if they choose to do so, they will not be permitted to reenter. We have washrooms for guests and encourage everyone to take care of any bathroom breaks before playing.